Info > 
If you would like to exchange or return a product, please contact us at 303.799.6644.

We will accept a request for a refund up to 15 days after shipment date of the original order (copy of original order required at time of request) and provide a refund if merchandise is deemed to be returned in acceptable condition. We will not honor refund requests after 15 days of the original shipment date.

Refunds may be made in either cash or by credit card at the discretion of Paulaner USA LLC.

We cannot honor any refund requests for special order items.

Return freight on the returned item will be the sole responsibility of the customer, not Paulaner USA LLC.

Any merchandise returned for refund is subject to a $10.00 restocking fee. Exchanges sent to addresses within the contiguous United States are subject to a $10.00 restocking fee.

Please allow up to 30 days of receipt date for any and all approved refund requests.